01 — Websites
Websites
Designed and built for your business, with the brand to match. Hosted and kept secure. Changes made for you, usually the same week.
Digital agency / Australian small business
Your website,
your phones,
your follow-up.
Handled.
Melhems is a digital agency for small businesses. We build the website, get you found on Google, answer the calls you'd miss and automate the admin. You get on with the work.
- Missed call answeredTexted back in 28 seconds. Booked for Tuesday.
- Review requestedJob finished. Review link sent to the customer.
- Enquiry replied toWebsite form at 9:42pm. Reply sent 9:42pm.
- Booking confirmedReminder sent the day before. No no-show.
- Trades
- Clinics
- Cafes & restaurants
- Professional services
- Retail
- Charities
- Gyms & studios
- Real estate
01 — What we do
Everything a small business needs to be found, answered and remembered.
02 — SEO
SEO
Found on Google for what you do, where you do it. Your Google Business Profile kept current, a site built to rank, and a monthly report in plain English. No page-one promises. Nobody honest makes them.
03 — AI receptionist
AI receptionist
Answers the calls you can't, day or night, takes the details and books the time. Missed a call? The customer gets a text back within seconds. Chat on your website, too.
04 — Follow-up & bookings
Follow-up & bookings
Every enquiry gets a reply the minute it lands, then a polite nudge until they answer. Quotes get chased. Bookings are confirmed and reminded, so fewer no-shows.
05 — AI automation
AI automation
The admin that eats your evenings, done by software. Job sheets to invoices, forms to your calendar, your systems talking to each other. If it happens the same way every week, it can be automated.
06 — Reviews
Reviews
After each job your customer is asked for a Google review. New reviews get a drafted reply for you to approve. Your reputation, kept current.
02 — How it works
Three steps.
No surprises.
-
A conversation
Twenty minutes about your business: who you want more of, and what's falling through the cracks right now.
-
A design before you pay
You see your site designed before anything is built, with a fixed-price quote in writing. You go ahead only when you like it.
-
Live in 14 days
Built, tested and launched within two weeks of your go-ahead. Then looked after: hosting, security, updates, and every service you add.
03 — Why Melhems
An agency that speaks plainly.
Most agencies sell you a dozen tools and a monthly report you never read. Melhems starts with what brings work in and builds from there, in words you'd use yourself.
Plain English
No jargon, no acronyms. If we can't explain it simply, we won't sell it to you.
Fixed-price quotes
You know the cost before you say yes, in writing.
Design first
You see the design before you pay for the build.
One agency for all of it
Website, SEO, phones, follow-up, automation and reviews, from the people who built your site.
04 — Who we work with
Built for the businesses people call.
- Trades
- Clinics & allied health
- Cafes & restaurants
- Professional services
- Retail
- Charities
- Gyms & studios
- Real estate
Based in Melbourne. Working with businesses across Australia.
05 — Start
Let's talk about your business.
Tell us what you do and what's getting missed. We reply within one working day. Or email hello@melhems.com.au.